How to Delete the Easypaisa and JazzCash Account: A Comprehensive Guide

Easypaisa and JazzCash are the two most popular mobile wallet services in Pakistan. Millions of users rely on them for bill payments, mobile loads, money transfers, online shopping, and more. However, sometimes users want to delete or close their mobile wallet account permanently due to privacy concerns, switching numbers, security reasons, or simply because they no longer use the service.

If you want to permanently delete your Easypaisa or JazzCash account, this guide will explain every method step-by-step. The process is easy, but you must follow the right steps to avoid any issues.

1: How to Delete Your Easypaisa Account

Deleting your Easypaisa account can be done in three ways:
✔ Through Easypaisa customer support
✔ Through the Easypaisa helpline
✔ By visiting a Telenor franchise

Delete Easypaisa Account via Customer Support (Email Method)

This is the most effective method.

Steps:

1. Open your email app.
2. Compose a new email to: mailto:care@easypaisa.com.pk
3. Use subject: Request for Easypaisa Account Closure
4. Write this message:

“I want to permanently delete my Easypaisa account registered on this CNIC and mobile number. Kindly close my account and remove all associated data.”

5. Attach:
   • Picture of your CNIC (front & back)
   • Your mobile number
   • Selfie holding CNIC
6. Send the email.

Response Time:

Easypaisa usually replies within 24–48 hours.

Easypaisa Account Closure via Helpline

You can call the official helpline:

• Telenor Users: *3737
• Other Networks: 042-111-003-737

What They Will Ask:

• Your CNIC number
• Full name
• Mother’s name
• Date of birth
• Reason for closing the account

After verification, your account gets deactivated.

Delete Easypaisa Account at Telenor Franchise

If you prefer a physical visit:

Steps:

1. Visit the nearest Telenor Franchise or Easypaisa Shop.
2. Bring your original CNIC.
3. Request: “I want to permanently close my Easypaisa account.”
4. They will verify your identity and close your wallet.

2: How to Delete Your JazzCash Account

JazzCash account deletion is also very simple and can be done in three ways.

Delete JazzCash Account via Helpline

Dial the Jazz helpline:

• Jazz users: *4444
• Other networks: 021-111-124-444

Steps:

1. Call helpline.
2. Choose “JazzCash Support.”
3. Ask to close your account.
4. Provide required verification:
   • CNIC
   • Mother’s name
   • Date of birth
   • Last transaction details

After verification, your JazzCash mobile account is deactivated permanently.

Delete JazzCash Account via Email

Another easy way:

1. Open your email app.
2. Send email to: complaint@jazzcash.com.pk
3. Subject: Request for JazzCash Account Deletion
4. Attach:
   • CNIC front/back
   • Selfie with CNIC
   • Registered mobile number

Processing Time:

1–3 working days.

Delete JazzCash Account from Franchise

If email/helpline is not working:

Steps:

1. Visit any Jazz Service Center or Franchise.
2. Bring your original CNIC.
3. Tell them you want to close the JazzCash account.
4. They will verify your identity and delete the account instantly.

Important Things to Do Before Deleting Your Account

Whether it is Easypaisa or JazzCash:

✔ Withdraw all remaining money
✔ Cancel any active subscriptions
✔ Remove linked bank accounts
✔ Take screenshots of transaction history (optional)
✔ Clear all pending transactions

This will prevent future issues.

Why You May Want to Delete Your Mobile Wallet Account

People usually delete Easypaisa or JazzCash accounts for:

• Switching to another network
• Privacy and security reasons
• Lost SIM or stolen phone
• Multiple accounts on one CNIC
• Not using the app anymore
• Wanting to avoid unauthorized transactions

Final Verdict

Deleting your Easypaisa or JazzCash account is completely safe and straightforward. Just follow the proper verification steps through email, helpline, or a physical franchise visit. Make sure your account has zero balance and no pending transactions before requesting closure.

Also Read More: Jazz 2-Hour Call Packages — Complete Guide